FAQ

Contact Us

How can I reach you?

Email: shopunattached@gmail.com

Response time: 24–48 business hours

Shipping & Returns

When will my order ship?

Orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking.

How long does shipping take?

Standard shipping typically arrives within 3–7 business days after your order ships.

Do you offer free shipping?

Yes — free standard shipping on all orders over $150.

What is your return policy?

We accept returns for store credit within 7 days of delivery. Items must be unworn, unwashed, and have original tags attached.

Email us at shopunattached@gmail.com with your order number and reason for return, and we’ll send next steps.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Do you offer exchanges?

Due to limited inventory, we do not offer exchanges. We recommend returning for store credit and placing a new order for the preferred size or item.

What items are final sale?

All sale items, accessories, and limited/seasonal drops are final sale and cannot be returned.

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Orders

Can I cancel or change my order?

Orders are processed quickly, but email us ASAP at shopunattached@gmail.com and we’ll do our best to help.

I entered the wrong shipping address — what do I do?

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Products & Drops

How often do you release new items?

We release weekly mini drops, plus special seasonal collections.

Will sold-out items restock?

Some styles may restock, but many are limited. If you love it, grab it while it’s available.

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